Individuals & Families (CERB, Employment Insurance, Banking Support, Fraud)

Canada Emergency Response Benefit (CERB)

If you have lost your income because of COVID-19, the Canada Emergency Response Benefit (CERB) will give you $2,000 over a 4-week period for up to 16 weeks. Applications open on Monday, April 6.

Please see the following videos to help you apply for CERB:

Eligibility explained:

Application Walkthrough

​Applications can be made online, through the Canada Revenue Agency website using CRA My Account, or they can be done over the phone at 1-800-959-2019. You will need your SIN and postal code to use the phone option. Both services will be available seven-days-a-week, 21-hours-a-day (they will be closed from 3 a.m. to 6 a.m. ET each day).

If you are eligible for CERB, the Canada Revenue Agency recommends that you register now with CRA My Account and choose the direct deposit option to receive your payments within 3 business days from the day you submitted your application.

Please see the links below for more information:

Employment Insurance & Summary of Government Benefits

Amid this public emergency, there have been many questions about how workplaces and workers are being affected by COVID-19. This document has been created by Jennifer Robson, Associate Professor from Carleton University for public reference. The document provides frequently asked questions and answers related to non-union workers, employment insurance, housing, and other benefits.

FAQs: Employment Insurance and Summary of Government Benefits

Banking Support Programs

Please visit the Rates.ca Resources Page to find a link to your bank and the support programs they are offering their clients.

Employment Insurance and Fraud

The following information has been adapted from the Government of Canada website.  This specific excerpt is of significance to those who are applying for benefits through the Employment Insurance or CERB program.  Please take caution to fill out forms with honesty and accuracy when applying for benefits from the Government of Canada.

False or misleading statements

“If you knowingly withhold information or make a false or misleading statement, you have committed and act or omission that could result in an overpayment of benefits as well as severe penalties or prosecution. However, if you have notified Service Canada of your actions, Service Canada can waive monetary penalties or prosecution if they are not already investigating the matter.”

Mistakes can happen

Mistakes can happen. Sometimes, you can unknowingly make a mistake when filling out forms or reporting circumstances. If you realize you have made a mistake, you need to let Service Canada know immediately so the information can be corrected.   can correct the situation.

Committing fraud

If you knowingly withhold information or misrepresent the facts to make a false claim, you are committing fraud. In this case, you may be penalized or prosecuted. In addition, your employer or any third party who helps you commit fraud may also be penalized or prosecuted when Service Canada detects the fraudulent activity.

Note: If you have knowingly held back information or made a false or misleading statement and you let us know about it before we begin an investigation, we may be able to waive the monetary penalties or prosecution that might otherwise result.

Penalties for committing fraud

Depending on the circumstances, if you knowingly make false or misleading statements, you will likely be fined. The amount of the fine varies, but you may have to pay up to 150% of any overpayment you received, or three times your benefit rate for every false statement, whichever amount is lower. The value of the overpayment is the total of any benefits that you were actually paid plus a percentage of the value of any benefits that you could have been paid because of the fraud.

For more information on Employment Insurance and fraud, download this publication.

Source: Government of Canada

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