New look, smoother service
As you know, Avanti is saying goodbye to on-premise services and starting fresh with a faster, easier, and more secure Software-as-a-Service (SaaS) platform. To help set you up for success, we’ve got a new website and we’ve streamlined our processes to give you our best level of service ever.
What’s New
New Ticket Submissions
Start with our Ticket System and let us handle the rest. We’re moving away from email tickets and asking clients to submit support requests using our Ticket System. We’ll ask you for a few extra details up front and get to work on prioritizing your request.
In order to access the Ticket System forms, you’ll need to be logged into our help centre. If you don’t have an account, you can Create an Account directly from our help centre using the email address you use to access Avanti.
New Website Experience: Client Support Portal
Your Avanti Client Support Portal is located in the top right-hand corner of our site (formerly known as the “I’m a client” button), the resources tab on the main nav, or via our footer at the bottom of the site.
Submit a ticket to Client Care
Access our Help Centre
Engage with our new help widget (find articles faster, auto submit tickets)
You may have noticed we no longer have a shortcut for self-service portal (ASSP) links. If your employee requires an ASSP link we’ll direct them to their internal Avanti Admin. We recommend that you and your employees bookmark your link for easy access.
When to reach out to Client Care
We’ve put together a quick checklist for you to reference. If your issue has to do with any of these topics, don’t hesitate to reach out and submit a ticket:
If you’re looking for information on billing, account inquiries, or product best practices, please reach out directly to your Client Success Manager or our Success Team: success@avanti.ca