Transforming your service experience

We understand the vital role your software plays in your workday and the headaches that can come with it. We’re here to make it easier. Take a look at how we’re improving your Client Care experience.

Time & Attendance ManagementConfetti

New look, smoother service

As you know, Avanti is saying goodbye to on-premise services and starting fresh with a faster, easier, and more secure Software-as-a-Service (SaaS) platform. To help set you up for success, we’ve got a new website and we’ve streamlined our processes to give you our best level of service ever.

What’s New

New Ticket Submissions

Start with our Ticket System and let us handle the rest. We’re moving away from email tickets and asking clients to submit support requests using our Ticket System. We’ll ask you for a few extra details up front and get to work on prioritizing your request.

In order to access the Ticket System forms, you’ll need to be logged into our help centre. If you don’t have an account, you can Create an Account directly from our help centre using the email address you use to access Avanti.

New Website Experience: Client Support Portal

Your Avanti Client Support Portal is located in the top right-hand corner of our site (formerly known as the “I’m a client” button), the resources tab on the main nav, or via our footer at the bottom of the site.

In the Client Support Portal you can:
Checkmark icon

Submit a ticket to Client Care

Checkmark icon

Access our Help Centre

Checkmark icon

Engage with our new help widget (find articles faster, auto submit tickets)

The missing ASSP link

You may have noticed we no longer have a shortcut for self-service portal (ASSP) links. If your employee requires an ASSP link we’ll direct them to their internal Avanti Admin. We recommend that you and your employees bookmark your link for easy access.

When to reach out to Client Care

We’ve put together a quick checklist for you to reference. If your issue has to do with any of these topics, don’t hesitate to reach out and submit a ticket:

How we can help: Avanti Client Care Checklist
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

If you’re looking for information on billing, account inquiries, or product best practices, please reach out directly to your Client Success Manager or our Success Team: